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Privacy Policy is powered by Property Booking, an affordable housing portal who have been contracted to provide digital services on behalf of the National Housing Federation.

Please take the time to review this Privacy Policy carefully, as it tells you how your personal information will be treated by us. You will not receive any communication from Property Booking unless you have signed up to their services through or


Non-personal information

We want to offer you the easiest journey to finding a shared ownership home. Consequently, additional functions, features, products or services are incorporated into our site to improve your experience.

We may automatically collect non-personal information about you, such as the type of internet browsers you use, or the site from which you linked to You cannot be identified from this information, and it is only used to assist us in providing an effective online service.

We will not share any personal data about you without your explicit consent. We will not disclose any personal information without your permission, unless we are legally entitled or obliged to do so (for example, if required to do so by Court order, or in order to prevent fraud or any other crime).



We may store some information (commonly known as a "cookie") on your computer when you visit You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain services may not work correctly, or at all, if you set your browser to not accept cookies.


Third-party cookies

Third-party cookies allow third parties to identify what you find popular, allowing a more personalised and relevant selection of advertisements to be displayed when you browse the internet. Our Facebook pixel tag collects information about your visit to and will serve you relevant adverts on Facebook or Instagram.



Our Google Analytics tag collects statistical information about how you use the site so that we can improve the site. If you would like to opt-out of Google Analytics, please visit:


Email marketing

You will only receive emails if you have registered an account with or


How to contact us?

National Housing Federation,
Lion Court, 25 Procter St,
Holborn, London,


Property Booking,
2nd Floor, Radiant House, 36-38 Mortimer St,
Fitzrovia, London,


Phone number: 020 7637 4909



How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.


Information Commissioner’s Office,
Wycliffe House,
Water Lane,

Helpline number: 0303 123 1113